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Lost my number when port in Fido

I'm a participant level 1
I'm a participant level 1

I got my Fido sim card today and called Fido to get my account set up and port in my old number. However, the agent didn't activate my sim before sending a request to port my number to Koodo. After a few hours, I got a message from Fido telling me that the port failed and now I cannot get my number.

I have recieved the port out msg from koodo and replied yes to it. My koodo SIM is no longer working. Can anyone help or let me know what to do?


Senior MVP Senior MVP
Senior MVP

Hello Kevin0074,


  Welcome to the community!


  Sorry to hear the porting process did not proceed as expected. You might consider contacting Koodo to see if they can reactivate your line (see here). If they are able to regain your number, you can then re-initiate a port-over request.


Hope this helps 😀