Long time Fido Customer Leaving Soon.

Service interruption


An update for our valued customers: We know you depend on us and on April 19, we let you down - for this we are truly sorry. You won’t be charged for your wireless services that were impacted on Monday, April 19. A credit equivalent to that day's wireless service fee will be applied to your May bill. This will be done automatically & no action is required by you.

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Long time Fido Customer Leaving Soon.

Long time Fido Customer Leaving Soon.

solealex
I'm a Participant Level 1

Long time Fido Customer Leaving Soon.

Hi. A few months ago a phone was placed on my account fraudulently. The phone charge was removed, but the service for that phone is still on my bill many months after. I have called Fido 3 times to get this resolved. Each time it is the same story, next month it will be removed. I will port my 2 phones to another carrier soon if this is not resolved.

1 REPLY 1
FidoKenny
Moderator

Hello @solealex

 

This doesn't sound right at all. I'm sending you a PM to get this looked into. 

 

Talk to you soon.