Is Fido ignoring their customers

[qiyang_li]

I have some issues I have to talk to a specialist instead of AI. So I called Fido's support line and scheduled a call back appointment. But Fido did not call me at the appointment time. So I called their support line again to schedule another call back appointment. Again, no one from Fido called me at the appointment time. Have anyboday experienced the same? Does Fido even care their customers?

[FidoAnthony]

Hey @qiyang_li 

I'm sorry to hear about your recent struggles with finding help with our customer service team. Rest assured we care and are available to assist all our customers.

Did you get assistance finally for your request? If you're still looking for help, you can try reaching us again via live chat or by calling our customer service line here