Hi there @jduncan,
Sorry to read about your son's phone situation. The temporary suspension fee for your services is indeed of $7/month + taxes instead of having to pay the regular monthly fee for the services. Also if that phone was still being financed when it was lost/broken, you will still need to continue paying for the device fee until its term/agreement is over.
For your daughter's bill, you can always download your last 2 invoices and compare them to see what changed exactly. All the usage and extra charges, if any, are detailed there. You can follow this link to learn how to access your invoices.
If you need further assistance, don't hesitate to reach us out through our official channels.
Hello Jduncan,
Welcome to the community!
Firstly, you should note these forums are community-driven and not intended as a venue for customer services. We would not have access to customers' accounts nor would we know the details of your particular situation.
That said, as far as I am aware, the fee for the temporary suspension had always (at least for a long time) been $7 (see here). To update that post, however, you should note that the suspension is now only available for a period of 1 to 6 months. I understand the fee may have also changed since that post, but it appears to be the same cost as you are currently getting charged.
I understand you have attempted to contact them already, however, if you would like assistance with your matter you would need to contact customer service again. You may need to arrange for them to call you back.
Hope this helps 😀
Cheers
