Incorrect Billing Amount

[Sccharron]

I had contacted customer service last month and  asked if Fido could match the mobile package being offered by Bell and Telus. The c/s rep said she was unable to match the offer but was willing to give me a 3 month free US calling feature with no change in pricing. In addition she said that the only other thing that she could offer for free wfich was already offered to me and accepted by me online was an additional 30 GB of data with no changes to the plan or pricing. However, I checked my bill online today and noticed that my price has gone up and it is showing that my plan has been changed. Can you not get competent staffing to ensure they are making the correct changes and not negatively impacting clients especially since you no longer offer immediate resolution to issues. Looking forward to hearing back from someone who is more costumer focused on resolving my concerns and accurately and on  time 

[FidoCorey]

Hello @Sccharron!

Just to confirm, the date of the changes on your bill coincides with the date you contacted us and got these free offers?

I just want to make sure that there aren't any messages on your previous bills that indicated your plan was going to change or increase in price.

~FidoCorey

[Sccharron]

The customer service has deteriorated and in today and age, it is embarrassing for an organization to not have a live agent to speak with but rather have to schedule appointments to speak with an agent 2-3 days down the road. How can an organization this that this kind of customer service is acceptable?