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07-09-2018 08:48 AM
I’ve read the recent posts about people affected by usage NordVPN complaining, but in my case, it’s my personal network and my internal users.
I’ve ran through the preliminary details and it appears that the phone is initiating a direct IPV6 tunnel that’s superseding the device’s routing table and not allowing the device to use the IPv4 or IPv6 gateways provided by the VPN tunnel (our IPSec tunnel is dual-stack) which are provided by the device’s routing table.
What’s up with this?
Any recommended IOS profile tweaks to push down?
Solved! Go to Solution.
11-05-2018 02:37 PM
Hey everyone!
A little bit of an update for this.
For Apple devices:
Apple has released the latest iOS 12.0.1 software which may resolve issues for certain remote/VPN Apps using the IPv6-only connections.
If you’re experiencing this issue, please update to iOS 12.0.1 (or newer) and test again.
A possible workaround for Android devices only:
Modify the APN “ltemobile.apn” to IPv4 instead of the default IPv4/IPv6 in the phone settings, under Wireless & Networks - Cellular Networks - Access Point Names.
Power cycle the device and test the VPN connection again.
If the issue persists, please note the date and time of the failure and let us know so we can send you a PM to look closer into this with you.
07-30-2018 04:47 PM
08-02-2018
01:00 PM
- last edited on
08-02-2018
03:29 PM
by
FidoRanya
Good afternoon,
I am an employee of a large company developing a mobile application that uses an external Bluetooth device and our app acts as a bridge between this device and the Internet so the Bluetooth device can communicate with servers and exchange data. Unfortunately, this device is IPV4 only so on LTE or 3G using my iPhone device on iOS 11, these data exchanges fail due to Fido (and Rogers) expecting an IPV6 communication. Our customers and some employees who are with Rogers were able to have this issue fixed on an individual account basis by Rogers applying a temporary fix to their account while it works with Apple for a more permanent fix.
We need to test this fix on my Fido account. Here is the Rogers Community Forum thread dealing with this issue: http://communityforums.rogers.com/t5/Apple/Certain-Apps-Connect-over-Wi-Fi-but-not-Data/td-p/425522
Thanks
Pierre
08-02-2018 03:30 PM
Hey @prochon,
Welcome to the Community
I moved your message to this thread as it deals with a similar topic.
I'm sending you a PM so we can sort this out.
Talk to you soon!
08-12-2018 05:48 PM
08-12-2018 05:52 PM
08-18-2018 01:59 PM
Curious if anyone has had a successful resolution.
I’m told Support addressed the issue with my device but I am still having problems connecting.
Has anyone who’s had the fix applied been successful?
08-18-2018 07:34 PM
08-20-2018 05:41 PM
Hi , I’m having the exact same issue.
Can I please get assistance via PM?
Thanks!
08-20-2018 09:01 PM
Hi @Ledoux78 Welcome to the Community! We're glad to have you with us.
We'll be sending you a PM shortly.
Talk to you there.
08-21-2018 03:22 PM
salut jait meme probleme contater moi