I want to close my Fido plan

[bevss11]

I have moved abroad and need to close my Fido account. Cannot seem to find this particular function online and nobody is available for live chat on the website. Any suggestions on how we can contact fido without having to make an expensive international call to customer services? Thank you. 

[Cawtau]

Hello Bevss11,

Welcome to the community!

  Firstly, you should note these forums are community-driven and not intended as a venue for customer services. We do not have access to customers' accounts. Unfortunately, as far as I am aware, cancellations can only be done by calling them:

                 You may cancel any or all of your Services and any corresponding Agreement at any time by calling us...

                             ~taken from Terms of Service; section 2e

  If you would like to go over your options, you would need to contact customer service. Unfortunately, they appear to have removed their customer service via social media options. Though, even if those venues were still available, you would still have likely needed to call customer service to cancel services. I understand you are currently outside of Canada. They do provide a number to call From Abroad. Calling that number from overseas would not incur roaming charges when called from your Fido SIM (see here). Alternatively, customers should also be able to call that number collect from a landline.

Hope this helps 😀

Cheers

[Fgfxd]

I´m in the same boat sort of, I cancelled my plan in April when I was still in Canada, I even got a confirmation email from Fido saying it´s been cancelled, BUT they keep sending me bills charging me full price. And the chat is completly useless and it´s pretty much impossible to call them. But calling them is the only solution, so try calling them and hope the wait time isn´t too long. And be prepared that they will keep charging you even after you cancel.