Received a reply from the Canadian Telecommunications Association, telling if my bank is not using a Short Code, then they may be using a 10-digit number to attempt to send the text message. The CTA do not have involvement or administrative oversight into 10-digit numbers at all, but I can confirm that the use of 10-digit numbers for commercial or business communications (such as banking) is not fully sanctioned across all carriers in Canada, and so there is a high likelihood that my bank’s text messages are getting triggered and blocked by carrier spam filters. If that's the case, there is nothing CTA can do, and it’s also unlikely that there’s anything FIDO/Rogers can do.
