Two months ago, I ordered a certified pre-owned phone from Fido.ca and upgraded my plan. After waiting for six weeks with no updates, the status still showed “In Progress.” No emails, no texts—nothing. I had to call them myself to find out the phone was on backorder. Yet their website still allowed orders for it without any warning.
Getting help was a nightmare. The English support line made it nearly impossible to reach a real agent, and when I finally got through the Chinese hotline, they were dismissive and only offered two options: cancel the order or keep waiting indefinitely—no real help, no solution.
I ended up cancelling the order and asked to revert my plan back to the original. But now I’m still making calls to fix my bill—and they even charged me $20 just to switch back to my old plan. Unbelievable.
I've been with Fido for many years, but their service has gone downhill. I’m done with them and will tell all my friends and family to avoid Fido at all costs.
