In mid March I saw a good deal for an IPhone 8, on Fido's website. I decided to take it as well as the 2 year contract that had to be changed in accordance with that deal (March 18). I received an email saying that there was a "delay with the delivery" but another email will be sent to me when it is going to be delivered (March 25). Another 2+ weeks goes by an I try to contact someone to ask where it is, which is quite difficult on the website and app. Only to be told that the iPhone 8 has run out of stock. No offer of something as a substitute, not even a cancellation email to at least tell me not to expect delivery.
I naturally asked for my previous phone plan to be reinstated, as Fido wasn't able to deliver on promised product, which they did except I don't get the 2GB extra that I had before this whole fiasco. After finally being able to view my last 3 bills, emailed to me last week. I still don't understand. The parts that I don't understand follow:
Why is my bill now $132, in a month? When I had a $4 carryover from my previous month's bill? My regular bill is $60
How is this even legal? Offering a product with a service. Not inform the customer of delivery of said product. Take away the product (through non delivery), then not reinstate the previous service immediately??
Why does a telecommunications company has such a lousy website? Only when it requires them to be contacted? It is a nightmare trying to finally talk to someone just via e-chat.
