I demand a refund and an apology from fido

[aby1233wo]

I have recently been back overseas and during my trip I had lost my sim card. I called customer service and they told me that they are able to help me stop my phone plan from billing and also ship me my new sim card to my billing address. However when I came back from overseas not only did I not recive my sim card from my mail nor was my phone plan stopped. Instead my phone plan was temporarily suspended and I need to pay an extra fee on keeping my phone number. Excuse me??? I didn't use my sim card for the last 3 to 4 months no data, no calls, no text. Nothing was even used!

And I need to pay around 75 dollars per month in total just to keep up my phone number from the past 4ish months over-seas??? Futher more my sim card wasn't even sent to my address like I have demanded from my phone call??? I understand there may be some miscommunication but trust me I need a clear explanation since I am sure my english and my demand was pretty clear!

Come on $300 dollars spent to waste and there is nothing I can do, due to suspension . I know this is a really late post but come on fido really?

[aby1233wo]

by the way  to give you more context. It wasn't till I have to recall fido and went to a nearby store that I found out I was paying extra. And to clarify some thing more about the cost. It was actually three months from January till March so around 3 months and I need to pay around 73 dollars. I called at the end of December and start of January for customer service. so I wasted around 219$ without tax. I know that it is pretty late for a refund, but I want this news to be out so people can watch out not only for the same mistakes but also make sure that fido customer services are really doing their job to know what their clients want to communicate. Thanks.

[FidoFaiza]

Hi @aby1233wo 

Sorry to hear about your experience. Please contact us via these methods to have your billing concerns addressed.

Thank you.