I cannot get verification codes via SMS from my bank

[jm1987]

Recently I port my phone number from freedom to fido, since then I can't receive verification codes from my bank via SMS. When I choose the option to receive the verification code via phone call, it works, it only fails with the SMS option.

Are there any special settings on my phone or my account to block me from receiving the codes?

Thanks.

[FidoClaudia]

Hey @jm1987, welcome to the community

Just to clarify, was the port in already completed or are you still on the temporary number?

If the port in was already done, we'll need to take a closer look into it. You can reach out to us through these channels or we can send you a PM on the community. Let us know what you prefer. 

[jm1987]

Hi,

The port was completed, I am not using the temporary number. Please send me a PM on the community.

Best Regards,

[FidoClaudia]

Sounds good, PM coming your way.