how do i give you my new expiration number from my credit card
Solved! Go to Solution.
Welcome to the Community
You can easily update your credit card's information through My Account on Fido.ca, simply follow these steps:
- Log in on your online account on Fido.ca
- Click on Billing and Payments
- Select Change under Payment Method, Pre-Authorized Chequing and update the info
Hope this helps
The site won't let me update the expiration date of my card either, it keeps failing. This is 100% an issue with your website because it simply doesn't post a request when I press the button. I suggest you contact the web development team to get this fixed. In the meantime I'd like some help to update my payment options, or I'll choose to stop using Fido.
I can't update my credit card number on the Fido online account.
When I try I get the error
That doesn’t seem to be working.!
I remember this has been happening for years.
What is the workaround, other than having to call an agent, which is not free anymore?
yes, like other people in https://forums.fido.ca/t5/General-Support/Unable-to-update-credit-card-Prepaid/td-p/109627, I tried everything: cookies, cache, different browsers, Incognito, nothing would work.
I have had the same issue since I joined Fido in 2016. I have also issues when refilling on the website.
I have contacted already you and updated my credit card.
However I wish I was able to do it myself online, instead of having to call every time, since 2016.
If Fido could invest on fixing the bug(s) on the website, it would be great!