How to update credit card info

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I'm a Participant Level 1
I'm a Participant Level 1

How to update credit card info

how do i give you my new expiration number from my credit card 

 

 

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Re: How to update credit card info

Hey @B7783198064

 

Welcome to the Community Smiley

 

You can easily update your credit card's information through My Account on Fido.ca, simply follow these steps:

 

- Log in on your online account on Fido.ca

- Click on Billing and Payments

- Select Change under Payment Method, Pre-Authorized Chequing and update the info

 

Hope this helps Smiley

 

 

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Message 1 of 18
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I'm a Participant Level 3
I'm a Participant Level 3

Re: How to update credit card info

No, let's not.  I have spent far too much time faffing about with this trivial issue.  As I mentioned, I have no intention of wasting any more time on it since Fido seems congenitally unable to fix anything

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Message 11 of 18
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Former Moderator
Former Moderator

Re: How to update credit card info

We're here to help, will51, and we'd like to make this right. 

 

Don't hesitate to reply to our PM if you change your mind. 



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Message 12 of 18
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I'm a Participant Level 1
I'm a Participant Level 1

Re: How to update credit card info

The site won't let me update the expiration date of my card either, it keeps failing. This is 100% an issue with your website because it simply doesn't post a request when I press the button. I suggest you contact the web development team to get this fixed. In the meantime I'd like some help to update my payment options, or I'll choose to stop using Fido.

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Message 13 of 18
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Former Moderator
Former Moderator

Re: How to update credit card info

Hi @KL237

 

Have you tried to register the card as a new one instead of trying to update the current one.

 

Let us know if that works for you.



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Message 14 of 18
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I'm a Participant Level 3
I'm a Participant Level 3

Re: Error when updating credit card number

I can't update my credit card number on the Fido online account.

When I try I get the error

OOPS!

That doesn’t seem to be working.!

 

I remember this has been happening for years.

 

What is the workaround, other than having to call an agent, which is not free anymore?

 

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Message 15 of 18
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Moderator
Moderator

Re: How to update credit card info

Hey @plavra

 

Have you tried deleting your cookies and clearing your cache? If you did and are still having issues, you can always contact us using any of the options you'll find here. There is no charge to make these changes if you are having technical issues on the website. 



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Message 16 of 18
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I'm a Participant Level 3
I'm a Participant Level 3

Re: How to update credit card info

yes, like other people in https://forums.fido.ca/t5/General-Support/Unable-to-update-credit-card-Prepaid/td-p/109627, I tried everything: cookies, cache, different browsers, Incognito, nothing would work.

I have had the same issue since I joined Fido in 2016. I have also issues when refilling on the website.

I have contacted already you and updated my credit card. 

However I wish I was able to do it myself online, instead of having to call every time, since 2016.

If Fido could invest on fixing the bug(s) on the website, it would be great!

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Message 17 of 18
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Moderator
Moderator

Re: Error when updating credit card number

Thanks for your feedback @plavra!



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Message 18 of 18
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