How to remove Data top-ups

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I'm a Participant Level 1 Mcbxo
I'm a Participant Level 1

How to remove Data top-ups

I added 2 Data top up Add ons couple months ago and I see I'm still being charged for them and I cant figure out how to remove them off my plan. Ive gone to change my plan on the Fiso app and site and only lets me do changes to my actual plan, not the add ons. I'm being charged an extra $50 a month and don't want it. 

Now currently on hold with a wait time of 48 mins to hour and 13 mins with Fido, anyone know how to remove Add one?

Accepted Solution

Re: How to remove Data top-ups

Hey @Adela123

 

Welcome to the Community!

 

To cancel a Data Top Up you have to send the word CANCEL to the number 222 from your device

 

You can view all the info regarding this here. Smiley

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I'm a Participant Level 1 Carly83
I'm a Participant Level 1

Re: How to remove Data top-ups

Fido you have been charging me for recurring data top ups for months, I can not remove the data top up from the account.. in fact there are multiple and it is somewhere in the neighborhood of 50 dollars extra charges every month.

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Re: How to remove Data top-ups

Hey @Carly83! Can you give us some more information as to what happens when you try to remove them?

 

Did you text CANCEL to 222?

 

Let the Community know and we'll go from there! 



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I'm a Participant Level 1 alexrusev
I'm a Participant Level 1

Re: How to remove Data top-ups

Same here CANCEL to 222 didn’t work, please help 

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Re: How to remove Data top-ups

Hey @alexrusev

I'll send you a PM so we can have a look into this. Smiley Talk to you soon! 

 

 

 



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I'm a Participant Level 1 Ain1
I'm a Participant Level 1

Re: How to remove Data top-ups

hello , 

How can I remove the data add from my plan ? 

I sent to 222 CANCEL but it didn't work 

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Message 45 of 50
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Re: How to remove Data top-ups

 Hey @Ain1,

 

Welcome aboard the Community!

 

I have moved your message in this thread as it is about the same topic.

 

Do you follow the prompts till the end and if so, what's the error you get? You can also upload a screenshot of the error here.

 

 

 

 



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I'm a Participant Level 1 avawda
I'm a Participant Level 1

Re: How to remove Data top-ups

I've tried to cancel  my Data Top Up by SMS CANCEL to 222 when I left Canada for an over seas assignment.

It now November and I'm being charged since August.  I've tried resending CANCEL to 222 but its not working.

Any other way to solve this?

 

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Moderator

Re: How to remove Data top-ups

Hey @avawda,

 

The only other way to remove the Data top up is by speaking to a customer service representative. You can reach out to one here or we can send you a PM on the community, let us know what you prefer. 

 

 



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I'm a Participant Level 2 RedMageX
I'm a Participant Level 2

Re: How to remove Data top-ups

I'm having similar issues.  I ended up adding two top ups, and after repeated attempts to remove them as described via text, it tells me there isn't any there and it's still on my bill.  I'd like this removed before my next bill and can't get it done on my own

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Re: How to remove Data top-ups

Hey RedMageX! 

 

You can get in touch with us here or we can send you a PM on the community. Let us know what you prefer! 

 



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