I added 2 Data top up Add ons couple months ago and I see I'm still being charged for them and I cant figure out how to remove them off my plan. Ive gone to change my plan on the Fiso app and site and only lets me do changes to my actual plan, not the add ons. I'm being charged an extra $50 a month and don't want it.
Now currently on hold with a wait time of 48 mins to hour and 13 mins with Fido, anyone know how to remove Add one?
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Fido you have been charging me for recurring data top ups for months, I can not remove the data top up from the account.. in fact there are multiple and it is somewhere in the neighborhood of 50 dollars extra charges every month.
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I have moved your message in this thread as it is about the same topic.
Do you follow the prompts till the end and if so, what's the error you get? You can also upload a screenshot of the error here.
I've tried to cancel my Data Top Up by SMS CANCEL to 222 when I left Canada for an over seas assignment.
It now November and I'm being charged since August. I've tried resending CANCEL to 222 but its not working.
Any other way to solve this?
I'm having similar issues. I ended up adding two top ups, and after repeated attempts to remove them as described via text, it tells me there isn't any there and it's still on my bill. I'd like this removed before my next bill and can't get it done on my own