I added 2 Data top up Add ons couple months ago and I see I'm still being charged for them and I cant figure out how to remove them off my plan. Ive gone to change my plan on the Fiso app and site and only lets me do changes to my actual plan, not the add ons. I'm being charged an extra $50 a month and don't want it.
Now currently on hold with a wait time of 48 mins to hour and 13 mins with Fido, anyone know how to remove Add one?
Solved! Go to Solution.
I just texted the word data to 222 and this is what I got. Did you get the same?
Hi, it's Fido: To avoid data overage charges, add more data to your plan. This add-on will be charged to your account every month, until you choose to cancel it.
Reply "A" to add 300MB for $10/month
Reply "B" to add 1.5GB for $20/month
Reply "C" to add 3GB for $30/month
To remove this add-on, text "CANCEL" to 222 at any time.
To stop receiving these messages, reply "OPTOUT".
This happened to me as well!
I texted CANCEL to 222, Fido still charged me, so I called them and got a refund. I thought it would finally be resolved, but surprise! I get charged again and again month after month. Every time I try to remove it, I get a message that I have no data-top ups. However, every month on my bill, there is clearly a "Monthly Data Top-up" being charged.
This is getting ridiculous and looks pretty shady. I wonder if they are doing it on purpose to scam people who don't look at their bill carefully? It’s a shame because I've usually had good experiences with Fido, but this is making me reconsider...
Welcome on the Community!
That does seem odd. We'd need to take a closer look at your account to see what's going on. That said, I assure you there is no scam involved here. I am pretty sure we can find the cause together.
I'll send you a PM. Talk soon.
Welcome on the Community!
What exactly is the error message you get?
To make sure we're on the same page, are these the steps you followed? If yes, can you tell us at which step you're getting the error message?
Keep also in mind that the changes will take effect on the first day of your next billing cycle only. You would still be able to use the data from the Data Top-up you just cancelled during your current billing cycle. The top-up would also charged to you for the billing cycle you have cancelled it on.
Fido you have been charging me for recurring data top ups for months, I can not remove the data top up from the account.. in fact there are multiple and it is somewhere in the neighborhood of 50 dollars extra charges every month.