How to remove Data top-ups

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I'm a Participant Level 1 Mcbxo
I'm a Participant Level 1

How to remove Data top-ups

I added 2 Data top up Add ons couple months ago and I see I'm still being charged for them and I cant figure out how to remove them off my plan. Ive gone to change my plan on the Fiso app and site and only lets me do changes to my actual plan, not the add ons. I'm being charged an extra $50 a month and don't want it. 

Now currently on hold with a wait time of 48 mins to hour and 13 mins with Fido, anyone know how to remove Add one?

Accepted Solution

Re: How to remove Data top-ups

Hey @Adela123

 

Welcome to the Community!

 

To cancel a Data Top Up you have to send the word CANCEL to the number 222 from your device

 

You can view all the info regarding this here. Smiley

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I'm a Participant Level 1 thisplacesux99
I'm a Participant Level 1

Re: How to remove Data top-ups

This is so sleezy. 

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Message 31 of 45
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Fido Employee dogabone
Fido Employee

Re: How to remove Data top-ups

I just texted the word data to 222 and this is what I got. Did you get the same? 

 

Hi, it's Fido: To avoid data overage charges, add more data to your plan. This add-on will be charged to your account every month, until you choose to cancel it.

Monthly Price:
Reply "A" to add 300MB for $10/month
Reply "B" to add 1.5GB for $20/month
Reply "C" to add 3GB for $30/month

To remove this add-on, text "CANCEL" to 222 at any time.
To stop receiving these messages, reply "OPTOUT".



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I'm a Participant Level 1 RachelWang
I'm a Participant Level 1

Re: How to remove Data top-ups

Same problem here. I sent CANCEL to 222 and it didn't work. I'm still being charged and the two add-ons are still displaying on my usage and service details 

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Former Moderator FidoJo
Former Moderator

Re: How to remove Data top-ups

Hey @RachelWang

 

Welcome to the community🙂

 

I'll send you a PM so can have a closer look at the details! 

 

Talk soon! 



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Message 34 of 45
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I'm a Participant Level 1 mprevost
I'm a Participant Level 1

Re: How to remove Data top-ups

This happened to me as well!

I texted CANCEL to 222, Fido still charged me, so I called them and got a refund. I thought it would finally be resolved, but surprise! I get charged again and again month after month. Every time I try to remove it, I get a message that I have no data-top ups. However, every month on my bill, there is clearly a "Monthly Data Top-up" being charged.

 

This is getting ridiculous and looks pretty shady. I wonder if they are doing it on purpose to scam people who don't look at their bill carefully? It’s a shame because I've usually had good experiences with Fido, but this is making me reconsider...

 

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Message 35 of 45
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Moderator
Moderator

Re: How to remove Data top-ups

Hey @mprevost,

 

Welcome on the Community!

 

That does seem odd. We'd need to take a closer look at your account to see what's going on. That said, I assure you there is no scam involved here. I am pretty sure we can find the cause together.

 

I'll send you a PM. Talk soon.

 

 



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Message 36 of 45
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I'm a Participant Level 1 Chen111
I'm a Participant Level 1

Re: How to remove Data top-ups

Same issue here!! I have texted to remove data add-ons, but it still on my bills!! CAN YOU PLEASE REMOVE THOSE DATA ADD-ONS FOR ME!!!!

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Moderator
Moderator

Re: How to remove Data top-ups

Hey @Chen111

 

To get this looked into, you will need to reach us through our channels here.

 

 



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Message 38 of 45
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I'm a Participant Level 1 nickandshannon
I'm a Participant Level 1

Re: How to remove Data top-ups

What a jjoke Fido is. Same for me. Hiit Cancel to 222 and just gives error, meanwhile no way to cancel on the website which means I need to call the support number and wait....

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Message 39 of 45
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Moderator
Moderator

Re: How to remove Data top-ups

Hey @nickandshannon,

 

Welcome on the Community!

 

What exactly is the error message you get?

 

To make sure we're on the same page, are these the steps you followed? If yes, can you tell us at which step you're getting the error message?

  • Text the word CANCEL to 222. You’ll receive an SMS with cancellation instructions
  • Follow the instructions of the SMS to complete the cancellation
  • If you have more than one top-ups, repeat these steps as many times

 

Keep also in mind that the changes will take effect on the first day of your next billing cycle only. You would still be able to use the data from the Data Top-up you just cancelled during your current billing cycle. The top-up would also charged to you for the billing cycle you have cancelled it on.



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Message 40 of 45
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I'm a Participant Level 1 Carly83
I'm a Participant Level 1

Re: How to remove Data top-ups

Fido you have been charging me for recurring data top ups for months, I can not remove the data top up from the account.. in fact there are multiple and it is somewhere in the neighborhood of 50 dollars extra charges every month.

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Message 41 of 45
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Moderator
Moderator

Re: How to remove Data top-ups

Hey @Carly83! Can you give us some more information as to what happens when you try to remove them?

 

Did you text CANCEL to 222?

 

Let the Community know and we'll go from there! 



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Message 42 of 45
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I'm a Participant Level 1 alexrusev
I'm a Participant Level 1

Re: How to remove Data top-ups

Same here CANCEL to 222 didn’t work, please help 

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Moderator
Moderator

Re: How to remove Data top-ups

Hey @alexrusev

I'll send you a PM so we can have a look into this. Smiley Talk to you soon! 

 

 

 



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Moderator
Moderator

Re: How to remove Data top-ups

Hi there! This is just a quick follow-up for your request, did you still needed assistance? 

 

Feel free to contact us at any time and we'll be glad to assist! Have a good day. 

 

 



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