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How to register a complaint

I'm a Participant Level 1
I'm a Participant Level 1

Not able to send an email or concern through your website??? Really?! Should have a way for customers to communicate directly instead of having to log on and be a member.  Poor customer service.


I would like to file a complaint about my phone call with Fido earlier today. Please let me know how I can do so. 



Hey @Tony_B! Philippe here. Welcome to the community. Smiley


Thank you very much for your feedback! I'm sad to read about your experience over the phone. That's certainly not the way we want you to feel about our service.


That all said, you can contact us using all the methods found here to escalate your complaint. Alternatively, you can also request a PM from the community for assistance.


I hope that helps!