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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23589 Views
  • 0 replies
  • 8 likes

Terrible customer service

Yesterday i called the CS to see if there is any good offers to benefit from since my contract is coming to an end in January, i spoke to a representative which gave me options to choose from to have a new phone (S20+plan)! The offer says i can benef...

3jihane by I'm a participant level 2
  • 739 Views
  • 6 replies
  • 1 likes

change of delivery address

I am waiting for more than 3 hours, with multiple disconnectings on someone who can change the address on the Fedex waybill. This is so ridiculous. Fido write down someones telephone number and have decency to call that person back! 

Berry2 by I'm a participant level 1
  • 35 Views
  • 0 replies
  • 0 likes

Plan which include roaming in USA

Two Canadian carriers now have plans that include Canada and USA roaming for $50 a month. Has anyone heard if Fido will get competitive and join.

JC409 by I'm a participant level 2
  • 2255 Views
  • 9 replies
  • 0 likes