How to contact ombudsman

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I'm a Participant Level 1
I'm a Participant Level 1

How to contact ombudsman

Hello there,

First of all, I want to say that fido is the most horrible phone company ever.

Here is my store: I am one year customer. I have  $63  monthly plan. In the theory. In real life, I  never paid this amount during the past year. 

Fido gave me the plan that does not include enough  GB  and send me automatically GB refill SMS.  When I opened to see,  that additional charge ON automatically.  First couple of month I did not understand what's happening. And if you see my payment history when you will see my past payments: $147, $163, $330 and etc.  

I called million times to cancel this **bleep**  forever but it still continued. 

Two days ago I just entered to my account to pay my bill and  SURPRISE, I had $120  additional usage change. And Again  I HAVE TO PAY $278.75. WHAT IS GOING ON REALLY?????

I SPOKE WITH 3 CSR AND WHAT THEY DID? NOTHING!!!! THEY TRIED TO DIVIDED THE AMOUNT BUT NOT CANCEL IT.

 

FIDO IS THE WORST PHONE COMPANY EVER.  

I WILL NOT ADVICE ANYBODY TO GO WITH FIDO.

PEOPLE KEEP AWAY FROM FIDO.

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Re: How to contact ombudsman

Hey @Tamu,

 

Welcome to the community! 

 

I'm sorry to hear about all the confusion regarding your account. I'll be happy to go over the details with you.

 

I'll be sending you a private message via the community.

 

Talk to you soon.

 



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