Is there anyway like online or via email or so to cancel my international long distance preferred rate add-on without calling Fido when I am not in Canada?
When I was trying to opt out the add-on online, I couldn't find any options to take out the add-on from my plan, and they just only allowed me to change my current plan. I don't want to lose my current monthly plan by changing it. I just want to opt out the international preferred rate add-on only.
Also when I was calling Fido, it keeps me turn around and couldn't reach to talk to the agent after all the automated instructions. How can I reach to agent after calling 611? Because it kept me put into self served option!!
Welcome to the community!
I believe you will need the assistance of customer service in order to remove the add-on. I do understand you have tried to contact them already. You might consider sending @FidoSolutions a PM. Once they verify some information, they'll also be able to access your account.
Hope this helps 😀