How to activate my new SIM card

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I'm a Participant Level 2 alsaediahned
I'm a Participant Level 2

How to activate my new SIM card

Hi I have new SIM card I want active my SIM cards

 

 

 

Accepted Solution

Re: How to activate my new SIM card

Hey @Baljitkaur

 

SIM cards for monthly accounts can only be activated on Fido.ca via MyAccount or in a Fido store. For prepaid accounts it can only be done in a store.

 

To do it on Fido.ca select the Services tab, and click on Mobile. You'll find the Update SIM Card link lower down the page, under Quick Actions

 

Keep in mind that for a postpaid account, if you do not have the old SIM Card number then activation on Fido.ca will not work. You must pass by a store to activate your SIM card.

 

Hope this helps! 😀

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Re: How to activate my new SIM card

Hey orion_squall!

 

If you need a new SIM card, because your old SIM card is a different format or a newer SIM card is required in order to take advantage of all the features of your new device, a new SIM card will come with your new device. There is no need to order one separately. 

 

Our SIM card now come in a multi-SIM format that supports Regular, Micro and Nano formats, which means that you can break off the SIM card in the size that you need for your phone. 

 

Your phone number and plan will not change is any way by activating a new SIM card on your line. 

 

Let us know if you have any other questions. 



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I'm a Participant Level 2 marcinchady
I'm a Participant Level 2

Re: How to activate my new SIM card

There is nothing "simple" about it, because it asks you for the old SIM number. What if there is no old SIM number, because you've just opened a new plan?

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Re: How to activate my new SIM card

Hey @marcinchady and thanks for reaching out.


It would ask the old sim card if you click on *CHANGE SIM CARD* on your online account.

It would not ask you this for a brand new activation.


If you have trouble activating your sim card, don't hesitate to let us know.



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I'm a Participant Level 2 marcinchady
I'm a Participant Level 2

Re: How to activate my new SIM card

It would have been helpful if you gave me a link to a brand new activation. I searched for it a long time last night and didn't find it.

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Re: How to activate my new SIM card

Hey there,

 

Happy to learn that you're thinking of activating with us Smiley

 

You can complete the process here.

 

The link can also be found at the bottom left of our main page.

 

Hope this helps!



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I'm a Participant Level 1 Meijing
I'm a Participant Level 1

Re: How to activate my new SIM card

Hi, I had to lost my simcard, and buy a new one from the store, how to activate it?

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Former Moderator FidoGabrielle
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Re: How to activate my new SIM card

Hey there Meijing!

 

Welcome to the community. Smiley 

 

You can activate your sim card on fido.ca/sim ! You just need to log in first. 

 

If you need help with that, you can always reach out to our customer care and we'll be happy to assist you.

 



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I'm a Participant Level 2 oceanstar0o
I'm a Participant Level 2

Re: How to activate my new SIM card

Could I also get someone to pm me to help with new sim activation as I also cant do it online to switch from my old sim to my new sim. Thanks

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Re: How to activate my new SIM card

Hey 

 

oceanstar0o!

 

What's happening when you try to activate your new SIM card? Are you getting an error or do you have a prepaid account?

 

Let us know and we'll take it from there. Smiley



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I'm a Participant Level 2 oceanstar0o
I'm a Participant Level 2

Re: How to activate my new SIM card

Yes I have a prepaid account so it doesnt give me the option to do it online as i got a new phone and have to.switch from the old sim to the new sim due to new size.

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Re: How to activate my new SIM card

I'll send you a PM to help with it, @oceanstar0o Smiley

 

Talk soon!



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I'm a Participant Level 2 Ifandi
I'm a Participant Level 2

Re: How to activate my new SIM card

Hi,

Same problem here. I have a prepaid account,can't do it online as i got a new phone and have to.switch from the old sim to the new one. Can someone guide/PM me how to do it?

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Moderator (inactive) FidoRanya
Moderator (inactive)

Re: How to activate my new SIM card

Hey @Ifandi

 

This isn't something that can be done online when it comes to updating the SIM card for a prepaid account. You have to go through customer service to have this done.

 

Sending you a PM to help with this! 



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I'm a Participant Level 1 Julia081989
I'm a Participant Level 1

Re: How to activate my new SIM card

I.m trying to update SIM card. I took a number directly from the card. It says this is not a Sim associated with your phone. Please help.

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Re: How to activate my new SIM card

Hey @Julia081989

 

Welcome to Fido Community Smiley

 

I have moved your post in this thread as it deals with the same topic.

 

Hopefully you'll find the answer here.

 

If you still need help with that, you can contact us and we'd be happy to update it for you.

 

 



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