Hi I have new SIM card I want active my SIM cards
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SIM cards for monthly accounts can only be activated on Fido.ca via MyAccount or in a Fido store. For prepaid accounts it can only be done in a store.
To do it on Fido.ca select the Services tab, and click on Mobile. You'll find the Update SIM Card link lower down the page, under Quick Actions
Keep in mind that for a postpaid account, if you do not have the old SIM Card number then activation on Fido.ca will not work. You must pass by a store to activate your SIM card.
Hope this helps! 😀
I am having the exact same problem and I am a postpaid customer. Clearly the website needs work to allow all users to have 100% of the account access we are suposed to have instead of having to call in anytime we want to change something. It's not practical. i upgraded my phone, and it came with a new sim card. All i should have to do is put that new sim card in and power on the phone and it should automatically register and change the sim card information. ( like other companies do already). The fact that i now tell myself that i decided to get the phone delivered to my home to save me the trip to the store to get everything done, now i should have just went to the store. it would of been much less of a hassle. I cannot say i am not dissapointed. Will be forced to call in to get the sim card changed so i can use my new phone.
Stop saying "simply" - there is nothing "simple" about it!
My daughter lost her phone. I got her a new one from Fido - "emergency calls only". SIM card was wrong.
They sent another SIM card, said it would already be activated - it's not.
I went online to activate it - why the he'll do you need me to enter the old SIM number!!? It's LOST - that's why i needed the new one!
It's been over a week goofing around with this **bleep**. Absolutely dismal experience.
The procedure to update SIM card online seems user-friendly when I login. I would like to confirm a few things before my new phone arrive:
1. My 5 years old phone and SIM card is a Micro. My new phone has LTE support, so in order to get LTE, I will have to order a new NANO SIM card which has LTE capabilities?
2. Do I need to do some cutting of the new SIM card to make it a NANO size?
3. Will my phone number or plan get altered or disturbed with installation of a new NANO SIM. I have BYOP plan and my assumption/knowledge is that updating a SIM card shall not alter any of it.