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January 2016
December
Hey @Baljitkaur
SIM cards for monthly accounts can only be activated on Fido.ca via MyAccount or in a Fido store. For prepaid accounts it can only be done in a store.
To do it on Fido.ca select the Services tab, and click on Mobile. You'll find the Update SIM Card link lower down the page, under Quick Actions
Keep in mind that for a postpaid account, if you do not have the old SIM Card number then activation on Fido.ca will not work. You must pass by a store to activate your SIM card.
Hope this helps! 😀
January 2016
October 2016
HOW DO i ACCTIVATE MY NEW PHONE THAT WAS SENT FROM CUSTMER SERVICE?
October 2016
@Muffin123 You can follow this guide here.
October 2016
Hey @Muffin123
Were you able to figure it out?
I moved your post here since we already had a similar thread. Feel free to scroll up and read all the replies
October 2016
I don't have the phone yet it will be here sometime this week. I was just wondering what I need to do once I get my phone normally I go into the store and all is taken care of there.
October 2016
April 2017
Hi there, I don't see the Mobile option or the Update SIM Card option after I selected the Service tab. Please kindly assist.
Thank you.
April 2017
April 2017
Hi FidoMaria,
That is strange. I don't have that option under my account. I have similar options, like my phone number on the very left with the check mark, then "Change My Number", then "Refer A Friend". I don't have "Update SIM Card" nor "Upgrade My Device" as per your screenshot.
Is it because I am using Fido Prepaid and you are Monthly Plan? Please kindly advise.
Thank you.