How to activate my new SIM card

Reply
Highlighted
I'm a Participant Level 2 alsaediahned
I'm a Participant Level 2

How to activate my new SIM card

Hi I have new SIM card I want active my SIM cards

 

 

 

Accepted Solution

Re: How to activate my new SIM card

Hey @Baljitkaur

 

SIM cards for monthly accounts can only be activated on Fido.ca via MyAccount or in a Fido store. For prepaid accounts it can only be done in a store.

 

To do it on Fido.ca select the Services tab, and click on Mobile. You'll find the Update SIM Card link lower down the page, under Quick Actions

 

Keep in mind that for a postpaid account, if you do not have the old SIM Card number then activation on Fido.ca will not work. You must pass by a store to activate your SIM card.

 

Hope this helps! 😀

View solution in context
Flag this to a Moderator
Message 1 of 59
69,687 Views
Former Moderator FidoMaria
Former Moderator

Re: How to activate my new SIM card

Hi alsaediahned & welcome to the Community. Smiley

 

To activate your SIM card, you simply need to log into Fido.ca, select the Services tab, and click on Mobile. You'll then see the option Update SIM Card.

 

Cheers!

 

 



Flag this to a Moderator
Message 2 of 59
56,988 Views
I'm a Participant Level 2 Muffin123
I'm a Participant Level 2

Re: How to activate my new SIM card

HOW DO i ACCTIVATE MY NEW PHONE THAT WAS SENT FROM CUSTMER SERVICE?

 

 

Flag this to a Moderator
Message 3 of 59
56,653 Views
I'm a Legend Level 1
I'm a Legend Level 1

Re: How to activate my new SIM card

@Muffin123 You can follow this guide here.

Flag this to a Moderator
Message 4 of 59
56,650 Views
Former Moderator FidoChristina
Former Moderator

Re: How to activate my new SIM card

Hey @Muffin123

 

Were you able to figure it out?

 

I moved your post here since we already had a similar thread. Feel free to scroll up and read all the replies Smiley

 

 



Flag this to a Moderator
Message 5 of 59
56,634 Views
I'm a Participant Level 2 Muffin123
I'm a Participant Level 2

Re: How to activate my new SIM card

I don't have the phone yet it will be here sometime this week. I was just wondering what I need to do once I get my phone normally I go into the store and all is taken care of there.

Flag this to a Moderator
Message 6 of 59
56,628 Views
Former Moderator FidoChristina
Former Moderator

Re: How to activate my new SIM card

Okay cool!

 

Pretty awesome that you're checking things out! Thanks for keeping us posted! Smiley

 

 



Flag this to a Moderator
Message 7 of 59
56,624 Views
I'm a Contributor Level 2 stephenso
I'm a Contributor Level 2

Re: How to activate my new SIM card

Hi there, I don't see the Mobile option or the Update SIM Card option after I selected the Service tab.  Please kindly assist.

Thank you.

Flag this to a Moderator
Message 8 of 59
53,711 Views
Former Moderator FidoMaria
Former Moderator

Re: How to activate my new SIM card

Hi @stephenso! Here's what you should be seeing:

 

 

Do you have any of these options?



Flag this to a Moderator
Message 9 of 59
53,705 Views
I'm a Contributor Level 2 stephenso
I'm a Contributor Level 2

Re: How to activate my new SIM card

Hi FidoMaria,

That is strange.  I don't have that option under my account.  I have similar options, like my phone number on the very left with the check mark, then "Change My Number", then "Refer A Friend".  I don't have "Update SIM Card" nor "Upgrade My Device" as per your screenshot.

Is it because I am using Fido Prepaid and you are Monthly Plan?  Please kindly advise.

Thank you.

Flag this to a Moderator
Message 10 of 59
53,705 Views