How to activate my new SIM card

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I'm a Participant Level 2 alsaediahned
I'm a Participant Level 2

How to activate my new SIM card

Hi I have new SIM card I want active my SIM cards

 

 

 

Accepted Solution

Re: How to activate my new SIM card

Hey @Baljitkaur

 

SIM cards for monthly accounts can only be activated on Fido.ca via MyAccount or in a Fido store. For prepaid accounts it can only be done in a store.

 

To do it on Fido.ca select the Services tab, and click on Mobile. You'll find the Update SIM Card link lower down the page, under Quick Actions

 

Keep in mind that for a postpaid account, if you do not have the old SIM Card number then activation on Fido.ca will not work. You must pass by a store to activate your SIM card.

 

Hope this helps! 😀

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Moderator

Re: How to activate my new SIM card

I'll send you a PM to help with it, @oceanstar0o Smiley

 

Talk soon!



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I'm a Participant Level 2 Ifandi
I'm a Participant Level 2

Re: How to activate my new SIM card

Hi,

Same problem here. I have a prepaid account,can't do it online as i got a new phone and have to.switch from the old sim to the new one. Can someone guide/PM me how to do it?

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Re: How to activate my new SIM card

Hey @Ifandi

 

This isn't something that can be done online when it comes to updating the SIM card for a prepaid account. You have to go through customer service to have this done.

 

Sending you a PM to help with this! 



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I'm a Participant Level 1 Julia081989
I'm a Participant Level 1

Re: How to activate my new SIM card

I.m trying to update SIM card. I took a number directly from the card. It says this is not a Sim associated with your phone. Please help.

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Re: How to activate my new SIM card

Hey @Julia081989

 

Welcome to Fido Community Smiley

 

I have moved your post in this thread as it deals with the same topic.

 

Hopefully you'll find the answer here.

 

If you still need help with that, you can contact us and we'd be happy to update it for you.

 

 



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I'm a Participant Level 1 Marat1
I'm a Participant Level 1

Re: How to activate my new SIM card

Hello 

i just got a new simcard because the previous one I have lost and now I have some problems with activating it.

on My Account, there is no button Activate simcard. why is that and what I need to do?

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Re: How to activate my new SIM card

Hey @Marat1

 

Welcome to the Community!

 

I moved your post here so you can find the answer to your question Smiley

 

Don't hesitate to contact us if anything 



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I'm a Participant Level 1 myphone143
I'm a Participant Level 1

Re: How to activate my new SIM card

how do I update my sim card, I got a new sim card

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Moderator (inactive) FidoRachel
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Re: How to activate my new SIM card

Hey @myphone143

 

I moved your post to this thread since the answer to your question can already be found here



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I'm a Participant Level 2 Baljitkaur
I'm a Participant Level 2

Re: How to activate my new SIM card

Hi 

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