Hi I have new SIM card I want active my SIM cards
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SIM cards for monthly accounts can only be activated on Fido.ca via MyAccount or in a Fido store. For prepaid accounts it can only be done in a store.
To do it on Fido.ca select the Services tab, and click on Mobile. You'll find the Update SIM Card link lower down the page, under Quick Actions
Keep in mind that for a postpaid account, if you do not have the old SIM Card number then activation on Fido.ca will not work. You must pass by a store to activate your SIM card.
Hope this helps! 😀
I have just registered as a new user to log into my account now. But I am also required to register as a new user (stephenso1) in order to log back into the Fido Community and reply to this forum. All of my previous account information, status, and messages are still with the old account (stephenso) and cannot be transferred to this new one?
Also, the issue is still the same. I still don't have the option to Update SIM Card.
My phone number is on the very left with the check mark, then "Change My Number", then "Refer A Friend". I still don't have the options of "Update SIM Card" and "Upgrade My Device".....
Oh no, that's too bad I should have mentionned you would lose your community profile. No worries though, we can help you get it back.
PM coming your way and we will also help you change the sim card.
I am having the exact same problem and I am a postpaid customer. Clearly the website needs work to allow all users to have 100% of the account access we are suposed to have instead of having to call in anytime we want to change something. It's not practical. i upgraded my phone, and it came with a new sim card. All i should have to do is put that new sim card in and power on the phone and it should automatically register and change the sim card information. ( like other companies do already). The fact that i now tell myself that i decided to get the phone delivered to my home to save me the trip to the store to get everything done, now i should have just went to the store. it would of been much less of a hassle. I cannot say i am not dissapointed. Will be forced to call in to get the sim card changed so i can use my new phone.
Stop saying "simply" - there is nothing "simple" about it!
My daughter lost her phone. I got her a new one from Fido - "emergency calls only". SIM card was wrong.
They sent another SIM card, said it would already be activated - it's not.
I went online to activate it - why the he'll do you need me to enter the old SIM number!!? It's LOST - that's why i needed the new one!
It's been over a week goofing around with this **bleep**. Absolutely dismal experience.
The procedure to update SIM card online seems user-friendly when I login. I would like to confirm a few things before my new phone arrive:
1. My 5 years old phone and SIM card is a Micro. My new phone has LTE support, so in order to get LTE, I will have to order a new NANO SIM card which has LTE capabilities?
2. Do I need to do some cutting of the new SIM card to make it a NANO size?
3. Will my phone number or plan get altered or disturbed with installation of a new NANO SIM. I have BYOP plan and my assumption/knowledge is that updating a SIM card shall not alter any of it.