Hi I have new SIM card I want active my SIM cards
Solved! Go to Solution.
SIM cards for monthly accounts can only be activated on Fido.ca via MyAccount or in a Fido store. For prepaid accounts it can only be done in a store.
To do it on Fido.ca select the Services tab, and click on Mobile. You'll find the Update SIM Card link lower down the page, under Quick Actions
Keep in mind that for a postpaid account, if you do not have the old SIM Card number then activation on Fido.ca will not work. You must pass by a store to activate your SIM card.
Hope this helps! 😀
So we need to register a new account with our email address as username and use that account?
The account with our phone number as username doesn't provide us with full account features? And we can stop using it in the future?
I have just registered as a new user to log into my account now. But I am also required to register as a new user (stephenso1) in order to log back into the Fido Community and reply to this forum. All of my previous account information, status, and messages are still with the old account (stephenso) and cannot be transferred to this new one?
Also, the issue is still the same. I still don't have the option to Update SIM Card.
My phone number is on the very left with the check mark, then "Change My Number", then "Refer A Friend". I still don't have the options of "Update SIM Card" and "Upgrade My Device".....
Oh no, that's too bad I should have mentionned you would lose your community profile. No worries though, we can help you get it back.
PM coming your way and we will also help you change the sim card.