How to activate my new SIM card

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I'm a Participant Level 2 alsaediahned
I'm a Participant Level 2

How to activate my new SIM card

Hi I have new SIM card I want active my SIM cards

 

 

 

Accepted Solution

Re: How to activate my new SIM card

Hey @Baljitkaur

 

SIM cards for monthly accounts can only be activated on Fido.ca via MyAccount or in a Fido store. For prepaid accounts it can only be done in a store.

 

To do it on Fido.ca select the Services tab, and click on Mobile. You'll find the Update SIM Card link lower down the page, under Quick Actions

 

Keep in mind that for a postpaid account, if you do not have the old SIM Card number then activation on Fido.ca will not work. You must pass by a store to activate your SIM card.

 

Hope this helps! 😀

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I'm a Contributor Level 2 stephenso
I'm a Contributor Level 2

Re: How to activate my new SIM card

Fido Capture.JPG

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Message 11 of 59
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Former Moderator FidoMaria
Former Moderator

Re: How to activate my new SIM card

@stephenso You should be able to update your SIM card. Do you use your e-mail address as your username when you log in?



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I'm a Contributor Level 2 stephenso
I'm a Contributor Level 2

Re: How to activate my new SIM card

Hi there,

I use my phone number to log in.

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Message 13 of 59
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Moderator (inactive) FidoFaiza
Moderator (inactive)

Re: How to activate my new SIM card

Hi @stephenso

 

I suggest that you sign up using your email address as the username so that you can fully take advantage of all the functions on My Account. 

 

Let me know if anything.

 



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Message 14 of 59
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I'm a Contributor Level 2 stephenso
I'm a Contributor Level 2

Re: How to activate my new SIM card

Hi FidoFaiza,

So we need to register a new account with our email address as username and use that account?  

The account with our phone number as username doesn't provide us with full account features?  And we can stop using it in the future?

Thank you.

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Message 15 of 59
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Moderator (inactive) FidoFaiza
Moderator (inactive)

Re: How to activate my new SIM card

@stephenso, I wouldn't say that logging in with the phone number doesn't give full access. We recommend registering with the email address in case a customer is having problem with the phone number method. 

 

 



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Message 16 of 59
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I'm a Participant Level 3 stephenso1
I'm a Participant Level 3

Re: How to activate my new SIM card

Hi FidoFaiza,

I have just registered as a new user to log into my account now.  But I am also required to register as a new user (stephenso1) in order to log back into the Fido Community and reply to this forum.  All of my previous account information, status, and messages are still with the old account (stephenso) and cannot be transferred to this new one?

 

Also, the issue is still the same.  I still don't have the option to Update SIM Card.

My phone number is on the very left with the check mark, then "Change My Number", then "Refer A Friend".  I still don't have the options of "Update SIM Card" and "Upgrade My Device".....

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Message 17 of 59
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I'm a Participant Level 3 stephenso1
I'm a Participant Level 3

Re: How to activate my new SIM card

Still showing the same options even with the registering a new account using email as username.

Still no Update SIM Card and Upgrage My Device options.  

Also losing my Fido Community login, status, and messages......

I’M SAVVY
I’M AN AMATEUR

 

Fido Capture2.JPG

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Message 18 of 59
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Moderator (inactive) FidoFaiza
Moderator (inactive)

Re: How to activate my new SIM card

Oh no, that's too bad Sad I should have mentionned you would lose your community profile. No worries though, we can help you get it back. 

 

PM coming your way and we will also help you change the sim card.

 

Thanks, @stephenso1



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Message 19 of 59
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I'm a Participant Level 3 stephenso1
I'm a Participant Level 3

Re: How to activate my new SIM card

Thank you very much FidoFaiza.

Will wait for the PM and instructions.

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