How to activate my new SIM card

How to activate my new SIM card

How to activate my new SIM card

SOLVED
alsaediahned
I'm a Participant Level 2

How to activate my new SIM card

Hi I have new SIM card I want active my SIM cards

 

 

 

Accepted Solution

Re: How to activate my new SIM card

Solved by Moderator

Hey @Baljitkaur

 

SIM cards for monthly accounts can only be activated on Fido.ca via MyAccount or in a Fido store. For prepaid accounts it can only be done in a store.

 

To do it on Fido.ca select the Services tab, and click on Mobile. You'll find the Update SIM Card link lower down the page, under Quick Actions

 

Keep in mind that for a postpaid account, if you do not have the old SIM Card number then activation on Fido.ca will not work. You must pass by a store to activate your SIM card.

 

Hope this helps! 😀

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65 REPLIES 65
marcinchady
I'm a Participant Level 2

There is nothing "simple" about it, because it asks you for the old SIM number. What if there is no old SIM number, because you've just opened a new plan?

Hey @marcinchady and thanks for reaching out.


It would ask the old sim card if you click on *CHANGE SIM CARD* on your online account.

It would not ask you this for a brand new activation.


If you have trouble activating your sim card, don't hesitate to let us know.



marcinchady
I'm a Participant Level 2

It would have been helpful if you gave me a link to a brand new activation. I searched for it a long time last night and didn't find it.

Hey there,

 

Happy to learn that you're thinking of activating with us Smiley

 

You can complete the process here.

 

The link can also be found at the bottom left of our main page.

 

Hope this helps!



oceanstar0o
I'm a Participant Level 2

Could I also get someone to pm me to help with new sim activation as I also cant do it online to switch from my old sim to my new sim. Thanks

Hey 

 

oceanstar0o!

 

What's happening when you try to activate your new SIM card? Are you getting an error or do you have a prepaid account?

 

Let us know and we'll take it from there. Smiley



oceanstar0o
I'm a Participant Level 2

Yes I have a prepaid account so it doesnt give me the option to do it online as i got a new phone and have to.switch from the old sim to the new sim due to new size.

I'll send you a PM to help with it, @oceanstar0o Smiley

 

Talk soon!



Ifandi
I'm a Participant Level 2

Hi,

Same problem here. I have a prepaid account,can't do it online as i got a new phone and have to.switch from the old sim to the new one. Can someone guide/PM me how to do it?

FidoRanya
Former Moderator

Hey @Ifandi

 

This isn't something that can be done online when it comes to updating the SIM card for a prepaid account. You have to go through customer service to have this done.

 

Sending you a PM to help with this! 



Meijing
I'm a Participant Level 1

Hi, I had to lost my simcard, and buy a new one from the store, how to activate it?

Hey there Meijing!

 

Welcome to the community. Smiley 

 

You can activate your sim card on fido.ca/sim ! You just need to log in first. 

 

If you need help with that, you can always reach out to our customer care and we'll be happy to assist you.

 



stephenso
I'm a Contributor Level 2

Hi there, I don't see the Mobile option or the Update SIM Card option after I selected the Service tab.  Please kindly assist.

Thank you.

Hi @stephenso! Here's what you should be seeing:

 

 

Do you have any of these options?



eraffa
I'm a Participant Level 1

update my sim card is not there

Hello Eraffa,

 

  Welcome to the community!

 

  Do you have a pre-paid or post-paid phone line? As noted in the solution, updating a SIM for a pre-paid line can only be done in store. On the other hand, if you have a post-paid line, the option to update your SIM should be listed under the Quick Actions on the Mobile page of your My Account (near the bottom of the page).

 

Hope this helps 😀

 

Cheers

 


sbarvaliya1
I'm a Participant Level 1

asking for old sim card number when i am having a new sim card how do i get a sim number to enter

 

Hey @sbarvaliya1! Welcome to the community. Smiley

 

If you still have the old SIM card, the number is written on it. It starts with 8930.....

 

If you don't, you will have to go to store to activate it.



stephenso
I'm a Contributor Level 2

Hi FidoMaria,

That is strange.  I don't have that option under my account.  I have similar options, like my phone number on the very left with the check mark, then "Change My Number", then "Refer A Friend".  I don't have "Update SIM Card" nor "Upgrade My Device" as per your screenshot.

Is it because I am using Fido Prepaid and you are Monthly Plan?  Please kindly advise.

Thank you.

bassma8007
I'm a Participant Level 1

this must be the worst help page I have seen, its all outdated info. they have changed the site and its not relvant, and I can see these options

 

Hello Bassma8007,

 

  Welcome to the community!

 


@bassma8007 wrote:...its all outdated info. they have changed the site and its not relvant...

  I'm not sure what you mean by that statement. The Update SIM Card option is still located in the same place.The only difference is that the tab is Usage & Services rather than just Services. From there select Mobile, and Update SIM Card is under Quick Actions (near bottom of page).

 

Update SIM.jpg

 

Hope this helps 😀

 

Cheers