How to activate my new SIM card

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I'm a Participant Level 2 alsaediahned
I'm a Participant Level 2

How to activate my new SIM card

Hi I have new SIM card I want active my SIM cards

 

 

 

Accepted Solution

Re: How to activate my new SIM card

Hey @Baljitkaur

 

SIM cards for monthly accounts can only be activated on Fido.ca via MyAccount or in a Fido store. For prepaid accounts it can only be done in a store.

 

To do it on Fido.ca select the Services tab, and click on Mobile. You'll find the Update SIM Card link lower down the page, under Quick Actions

 

Keep in mind that for a postpaid account, if you do not have the old SIM Card number then activation on Fido.ca will not work. You must pass by a store to activate your SIM card.

 

Hope this helps! 😀

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Message 1 of 57
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Former Moderator FidoMaria
Former Moderator

Re: How to activate my new SIM card

Hi alsaediahned & welcome to the Community. Smiley

 

To activate your SIM card, you simply need to log into Fido.ca, select the Services tab, and click on Mobile. You'll then see the option Update SIM Card.

 

Cheers!

 

 



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Message 2 of 57
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I'm a Participant Level 2 Muffin123
I'm a Participant Level 2

Re: How to activate my new SIM card

HOW DO i ACCTIVATE MY NEW PHONE THAT WAS SENT FROM CUSTMER SERVICE?

 

 

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Message 3 of 57
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I'm a Legend Level 1
I'm a Legend Level 1

Re: How to activate my new SIM card

@Muffin123 You can follow this guide here.

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Message 4 of 57
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Former Moderator FidoChristina
Former Moderator

Re: How to activate my new SIM card

Hey @Muffin123

 

Were you able to figure it out?

 

I moved your post here since we already had a similar thread. Feel free to scroll up and read all the replies Smiley

 

 



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Message 5 of 57
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I'm a Participant Level 2 Muffin123
I'm a Participant Level 2

Re: How to activate my new SIM card

I don't have the phone yet it will be here sometime this week. I was just wondering what I need to do once I get my phone normally I go into the store and all is taken care of there.

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Former Moderator FidoChristina
Former Moderator

Re: How to activate my new SIM card

Okay cool!

 

Pretty awesome that you're checking things out! Thanks for keeping us posted! Smiley

 

 



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Message 7 of 57
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I'm a Contributor Level 2 stephenso
I'm a Contributor Level 2

Re: How to activate my new SIM card

Hi there, I don't see the Mobile option or the Update SIM Card option after I selected the Service tab.  Please kindly assist.

Thank you.

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Message 8 of 57
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Former Moderator FidoMaria
Former Moderator

Re: How to activate my new SIM card

Hi @stephenso! Here's what you should be seeing:

 

 

Do you have any of these options?



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Message 9 of 57
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I'm a Contributor Level 2 stephenso
I'm a Contributor Level 2

Re: How to activate my new SIM card

Hi FidoMaria,

That is strange.  I don't have that option under my account.  I have similar options, like my phone number on the very left with the check mark, then "Change My Number", then "Refer A Friend".  I don't have "Update SIM Card" nor "Upgrade My Device" as per your screenshot.

Is it because I am using Fido Prepaid and you are Monthly Plan?  Please kindly advise.

Thank you.

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Message 10 of 57
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I'm a Contributor Level 2 stephenso
I'm a Contributor Level 2

Re: How to activate my new SIM card

Fido Capture.JPG

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Message 11 of 57
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Former Moderator FidoMaria
Former Moderator

Re: How to activate my new SIM card

@stephenso You should be able to update your SIM card. Do you use your e-mail address as your username when you log in?



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Message 12 of 57
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I'm a Contributor Level 2 stephenso
I'm a Contributor Level 2

Re: How to activate my new SIM card

Hi there,

I use my phone number to log in.

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Message 13 of 57
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Moderator
Moderator

Re: How to activate my new SIM card

Hi @stephenso

 

I suggest that you sign up using your email address as the username so that you can fully take advantage of all the functions on My Account. 

 

Let me know if anything.

 



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Message 14 of 57
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I'm a Contributor Level 2 stephenso
I'm a Contributor Level 2

Re: How to activate my new SIM card

Hi FidoFaiza,

So we need to register a new account with our email address as username and use that account?  

The account with our phone number as username doesn't provide us with full account features?  And we can stop using it in the future?

Thank you.

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