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How long time for receive eSIM?

Nyekuv
I'm a participant level 2
I'm a participant level 2

Fido called me yesterday I accepted the offer,  but I let customer service start my new plan on June 15th. So I am not transfered yet. 
I received a email let me set up my account, and a email title "new Fido account confirmation"  attached "mobile service agreement", "critical information summary". There has no eSIM.

for right now I can log in my account on website, but log in app would shows no linked.

so, does anyone know usually how long I supposed to recieve the eSIM? Is always take long or because my plan start June 15th? Am I gonna receive the eSIM by email? Or when my account linked I can see the qrcode under my account? Thank you!!

 

2 REPLIES 2

FidoCorey
Moderator
Moderator

Good afternoon @Nyekuv!

 

Did you also get a hardware upgrade with this offer? 

 

Hardware Upgrade:

Visit a Fido store to upgrade to an eSIM compatible device and get a printed copy of your eSIM voucher.

 

  1. Enter *#06# on your keypad to see a list of your device information. If you see EID in the list, then your device is eSIM compatible.
  2. You can activate an eSIM on your device using the My Account app, portal or an eSIM voucher

If this is a new line without a hardware upgrade:

 

You can head to fido.ca/esim to switch to an eSIM for a new line.

 

~FidoCorey

Nyekuv
I'm a participant level 2
I'm a participant level 2

I know how to set up eSIM , my question is how long take I can recieve eSIM? And when I can log in  my account on app.