Just trying to change my credit card payment information. For reasons unknown, the Fido online mechanism to do this tells me the change request was not successful. (20 other vendors had no problems with this.). Fido offered no recourse through 611 to a human agent since my account was paid up at time of writing. The chatbot virtual assistant keeps insisting I can do it online. No fallback when the system fails. No contact info for human agents. Even trying to report an unresolved concern on the Rogers' executive website results in failure when trying to submit the form. Wow - what a frustrating experience all round.
