How do I cancel Spotify Premium if I am not currently in Canada?

[a2854s13]

How do I cancel Spotify Premium if I am not currently in Canada? I am not using my Fido phone these few months and I cannot receive text messages from fidohub.ca.

***Edited to add labels***

[a2854s13]

Hi @a2854s13!

Spotify premium can indeed be cancelled through Fidohub.ca but since you are unable to receive text messages, I will go ahead and send you a PM to help you out. 

And oh, welcome to the Community

[FidoFaiza · Accepted solution]

Hi @a2854s13!

Spotify premium can indeed be cancelled through Fidohub.ca but since you are unable to receive text messages, I will go ahead and send you a PM to help you out. 

And oh, welcome to the Community

[Nonialize]

I have got the same problem, I can't receive text messages so fidohub.ca will not be of help for me. Can you help me get my spotify account cancelled?

Thanks!

Hany

[FidoCatherine]

Hi there @Nonialize

Thanks for getting in touch  

Here's a few questions that might help us figure out the source of the issue: 

First, are you connected to Wi-Fi or Mobile Data? 

Are you getting an error message when trying to cancel your subscription through www.fidohub.ca?

Do you have a Pulse plan? 

Or are you using the standalone Spotify Premium ad-on? 

Thanks for filling me in on those details!

[Nonialize]

Thanks for your reply @FidoCatherine !

I will get back to you with answers shortly

Rgds,

Hany

[FidoCatherine]

Sounds good We'll await your feedback! Thanks again for checking this out.