How can I help my friend to suspend his number?

[YT8347]

         My friend went abord with his phone. If I use my phone to suspend his phone number, what should I do and what information should I know? Thank you.

[YT8347]

Hello @YT8347,

Welcome to the community!

If you are not authorized on the account you will not be able to do anything on your friend's behalf.

Fido does offer many different methods to contact them even from outside of the country you can see a list of those methods here and you can let your friend know.

A few things to note:

1. You need to have been with Fido for a minimum of one month and must not be in a contract.
2. The suspension and the monthly suspension fees will take effect on the last day of your current billing cycle.
3. You will have to pay for it up-front unless you have a pre-authorized payment setup.
4. If you are on the Fido Payment Program you will continue to pay your monthly funding amount during the suspension.

[KAPABLE-K · Accepted solution]

Hello @YT8347,

Welcome to the community!

If you are not authorized on the account you will not be able to do anything on your friend's behalf.

Fido does offer many different methods to contact them even from outside of the country you can see a list of those methods here and you can let your friend know.

A few things to note:

1. You need to have been with Fido for a minimum of one month and must not be in a contract.
2. The suspension and the monthly suspension fees will take effect on the last day of your current billing cycle.
3. You will have to pay for it up-front unless you have a pre-authorized payment setup.
4. If you are on the Fido Payment Program you will continue to pay your monthly funding amount during the suspension.