A couple of months ago I contacted fido regarding a situation I had , my home had caught on fire and I was trying to deal with everything and I was given a extension on paying my bill. The day I was supposed to make my payment I realized that my services were disconnected. I called fido and the agent was very rude and informed me that I had to make my payment before she would consider turning my services back on. I then had made another payment 2 weeks ago and another one this morning, all to receive a phone call this afternoon regarding my past due amount which isn't due until January 13, 2020 . I am beyond frustrated with fido and am seriously considering paying out the remaining balance of my account and switching companies. I have been a faithful customer since 2012 .
