Hello LT_tanpopo,
Welcome to the community!
Firstly, you should note these forums are community-driven and not intended as a venue for customer services. We do not have access to customers' accounts. We would not know what has been previously discussed. In addition, we would not necessarily know the fate all of their services.
That said, as far as I am aware, Fido appears to still offer the Wireless Home Phone service (see here and here). In addition, their contact page still appears to include Home Phone (see here). Aside: I understand her phone number is for a Home Phone service, however, it would also be considered a mobile number because the service is wireless.
If you (and she) are receiving that message while using her phone, it's possible her wireless home adapter might not be LTE-capable. I believe the ZTE WF723 adapter does support LTE.
Depending on when your mother first started her home phone service, it could be using a '3G' SIM. However, it could also have been a LTE-capable SIM in a non-LTE adapter.
If Fido does still offer the Wireless Home Phone service, you could trial her old SIM in a new adapter. If she still encounters that same message in a LTE-capable adapter, switching the SIM card may be required. If that is the case, you would need to contact customer service and have them update the SIM card information on her account with a new LTE-capable SIM. Doing so would not be considered a port and not affect her phone number.
On the other hand, if you did wish to change providers, The other provider would need to request the porting of her phone number over from Fido.
I understand the number included in that contact page appears to be the same as the regular customer service number. Their Wireless Home Phone page provides a different number to call for purchase. It's possible that number may also be able to provide assistance with your matter.
Hope this helps 😀
Cheers
Hello Magnumforce44,
Welcome to the community!
As mentioned in the solution, these forums are community-driven and not intended as a venue for customer services. we would not necessarily know the fate all of their services.
To be honest, I don't know whether Fido plans to discontinue the Home Phone. However, the website still appears to offer the Wireless Home Phone service (see link from previous post). That said, you still may need to switch to a newer Home Phone plan as they no longer appear to offer the $13 plan you currently have.
If you would like to discuss your matter your situation, you would need to contact customer service.
Hope this helps 😀
Cheers
