Hard now even more to connect with an agent

[Ash333]

Before it was easy....on the phone now you have to only option of callback ....if I want to talk with an agent on the phone I don't want to wait around for a few hours, as I'd want to talk to an agent at least within 15 minutes....your chat options online is now more difficult as Fido has made it hard for customers to navigate it in order chat with an agent...it usually says "sorry we are unable to help you".....it seems Fido now wants our services to be only self serve..... customer service has gone completely downhill.

[FidoAnthony]

Hey @Ash333 

We're still available for our customers via live chat or by calling our customer service team at 1 (888) 481-3436

For our live chat, you can reach us here 

[Ash333]

Plus chat options now are now even more confusing to navigate to chat with an agent...Fido needs to get rid of Virtual Assistant and let customers directly speak to an agent right away instead of the callback...this is not improving customer service or or improving customers experience...it's made it worse.

[Ash333]

I just phoned that number about returning a new device and it's all virtual assist now.