HELP

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I'm a Participant Level 1 Naliny
I'm a Participant Level 1

HELP

I think it is ridiculous that I have to pay $10.00 to get help from Fido.  they are so quick to sign people up, not everyone is savy on the phones.

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Re: HELP

Hello Naliny,

 

  Welcome to the community!

 

  With what would you like some help?

 

  That new charge is only applicable on certain transactions which can be done by ourselves:

 

  As of May 14th 2019, when a customer service representative performs a transaction on your behalf a small fee is applied for select transactions available on Fido MyAccount self-serve.

Transactions performed over the phone, via live chat, or social media support may be affected.

Impacted transactions:

 

  • Making a payment
  • Updating method of payment
  • Updated contact information (email, phone)
  • Changing billing language
  • Resetting Voice Messaging password
  • Changing Name Display for Call Display

~ Taken from here.

 

  Is the assistance you require a part of that list?

 

  The problem with all of the articles and social media reports regarding the charge is that most of them didn't provide full details.

 

Hope this helps 😀

 

Cheers

 



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