Got full bill despite already cancelled the mobile plan before

[HelloWorldNope]

Hi everyone,

Not sure if anyone face the similar issue before, so I cancelled my Fido mobile plan and switched to different providers just right after the new bill generated.

Thus I still got charged the full bill (50+ after tax) for the full upcoming month stated in the new bill statement despite I already cancelled the mobile plan and stopped using their service just few days after new bill generation.

My question is, is there a way to ask to update then deduct the bill to reflect the actual usage of my Fido mobile service?

Do I need to call the Fido agents (called but no response due to high volume), or it will eventually refund me the difference automatically so I do not need to do anything?

Hope people with similar experience can share your insight, thank you so much!

[FidoPhilippe]

Hey @HelloWorldNope! I hope you're doing well. 😊

Have you been able to get in touch with us since your last post? You would need to do so to confirm, but it's likely that your new bill came out before you cancelled your account. I this is the case, your next bill, with all the adjustments, will be your final one.

I hope that helps!