Fraudulent charges on bill

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I'm a Participant Level 2 janetjean1
I'm a Participant Level 2

Fraudulent charges on bill

We received our cell phone bill and it was double the amount of the usual amount.  Basically $150 more than it should be.  Our account showed someone somehow was able to gain access to my husband's SIM card and made all these calls to Romania.

 

After Fido's "fraud division" investigated, we were told that we would have to pay the bill.

 

After 20 years of being a loyal customer and always paying our bills, they are making us pay for something we didn't do.  Is this how they look after their good customers?  This really paints the company black in my books!  Very disappointed in Fido.

 

I saw online that Telus helped out a customer who had $500 in fraudulent calls!

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Moderator
Moderator

Re: Fraud

Hey @janetjean1,

 

Welcome to the Community!

 

I can definitely understand how having over usage charges on your invoice can be concerning! 

 

We'd love to take a second look into it with you, sending you a PM to get started.

 

Talk soon!

 

 



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I'm a Participant Level 2 janetjean1
I'm a Participant Level 2

Re: Fraud

A manager returned our call and after pursuing this matter a few times, (after speaking with a couple of customer service reps)  as I was not satisifed with the result, they waived the charges.  Thanks Fido!

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Moderator (inactive) FidoThomas
Moderator (inactive)

Re: Fraud

Glad to hear that the situation was resolved @janetjean1 Smiley

 

You're very welcome!



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