First phone bill - Activation fee

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I'm a Participant Level 2 Bhagya_shree
I'm a Participant Level 2

First phone bill - Activation fee

Hi !

I have bought a S10 under a plan of $105 and got a promotional discount of $10 for the first year of contract so my bill should be 95$ plus taxes but it is $160 and includes a $35 setup fee which ur representative said will not be charged  so why it is added up to my account. Please help 

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Re: First phone bill - Activation fee

Hey @Bhagya_shree,

 

Welcome to our Community Smiley

 

The Setup Service Fee credit is applied to your monthly service fees by the second or third bill, so it's normal if you see it on your first invoice. Keep an eye on your 2 next bills, it should be applied there.

 

Hope this helps!

 

 

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Re: First phone bill - Activation fee

Hey @Bhagya_shree,

 

Welcome to our Community Smiley

 

The Setup Service Fee credit is applied to your monthly service fees by the second or third bill, so it's normal if you see it on your first invoice. Keep an eye on your 2 next bills, it should be applied there.

 

Hope this helps!

 

 



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I'm a Participant Level 1 Rodrigue1712
I'm a Participant Level 1

Re: First phone bill - Activation fee

Hello,

I signed up a few days ago at the shop in Toronto, I was told that I would not have to pay the activation fees of 35 dollars, however I can still see it on my bill. what do I have to do to get it removed?

thanks!

 

Rodrigue

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Re: First phone bill - Activation fee

Hey @Rodrigue1712,

 

Welcome to our Community Smiley

 

I moved your post here. Check out the solution on this thread, it should answer your question.

 

Hope this helps!

 

 



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I'm a Participant Level 1 sshabro
I'm a Participant Level 1

Re: First phone bill - Activation fee

Hi , 

When I made the mobile contract to fido,the sale rep said me "don't need to payment for register"  , but in the first bill I had received setup service fee about 71$  ! I called and spoke by fido's sales Rep , and he said me " pay back after 3 months" . I paid it but now in the 4 th months I don't receive money for register and I'm waiting for pay back .

what exactly time for pay back this money?

tanx

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Re: First phone bill - Activation fee

Hey @sshabro,

 

I moved your post to this existing thread as it's on the same topic.

 

Since the credit wasn't applied on your 2nd or 3rd bill, I'll send you a PM here on the Community to take a closer look into it with you.

 

In the future you can always use these methods to contact us for account specific questions.

 

See you in PM! Smiley



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