First phone bill - Activation fee

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I'm a Participant Level 2 Bhagya_shree
I'm a Participant Level 2

First phone bill - Activation fee

Hi !

I have bought a S10 under a plan of $105 and got a promotional discount of $10 for the first year of contract so my bill should be 95$ plus taxes but it is $160 and includes a $35 setup fee which ur representative said will not be charged  so why it is added up to my account. Please help 

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Re: First phone bill - Activation fee

Hey @Bhagya_shree,

 

Welcome to our Community Smiley

 

The Setup Service Fee credit is applied to your monthly service fees by the second or third bill, so it's normal if you see it on your first invoice. Keep an eye on your 2 next bills, it should be applied there.

 

Hope this helps!

 

 

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Re: First phone bill - Activation fee

Hey @Bhagya_shree,

 

Welcome to our Community Smiley

 

The Setup Service Fee credit is applied to your monthly service fees by the second or third bill, so it's normal if you see it on your first invoice. Keep an eye on your 2 next bills, it should be applied there.

 

Hope this helps!

 

 



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I'm a Participant Level 1 Rodrigue1712
I'm a Participant Level 1

Re: First phone bill - Activation fee

Hello,

I signed up a few days ago at the shop in Toronto, I was told that I would not have to pay the activation fees of 35 dollars, however I can still see it on my bill. what do I have to do to get it removed?

thanks!

 

Rodrigue

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Re: First phone bill - Activation fee

Hey @Rodrigue1712,

 

Welcome to our Community Smiley

 

I moved your post here. Check out the solution on this thread, it should answer your question.

 

Hope this helps!

 

 



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