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File complaint over long distance charges

I'm a participant level 1
I'm a participant level 1

Hi everyone 

I want to file a complaint against the fido customer representative. I take advice from customer care service about a plan and he advised me to change the plan through fido mobile app. Then, I asked him two or three times whether my free 1000 minutes international calling would include in my new plan in order to prevent the extra charges. He replied me that these 1000 minutes of international calling will be automatically included in the new plan. So, I changed my plan on 31st December, 2020. However, I got $706 bill which was charged for the long distance calling. Then, I called the fido customer care to resolve this issue, I also talked to the manager regarding this. Unfortunately, they disappoint me so much and didn't solve my issue. Now, how can I pay that high amount of bill because I am unemployed due to pandemic. Moreover, they didn't give me any alert that I have not 1000 minutes free international calling and they just charge me extra without any reason, Actually, the fido customer specialist to whom I spoke in the beginning misguide me due to which I got high bill. Now, please suggest me what to do because I can't pay that high amount of bill. In the future, I will never recommend anyone to use fido services.

Thank you 



Hey @Navneet1995,


That is definitely not the kind of service we'd want to offer our customers and I can assure you that we'd be happy to look into it as well and see if we can turn your experience around. In cases like these, we would need to access your account to take a closer look at the details on file. With that said, I will be sending you a PM via the community.


We hope to talk to you soon! 😃