Fido reception very poor in First Canadian Place in downtown Toronto

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I'm a Participant Level 3 saru
I'm a Participant Level 3

Fido reception very poor in First Canadian Place in downtown Toronto

Hello,

I work at 100 King St W on the 50th floor beside a window. The Fido reception here is very poor and I can hardly use my phone for 8 hours a day. I barely get 1 bar in 3G and LTE and whenever I get a call, most often in drops in under a minute. Using data is almost impossible. Webpages and apps keeps showing the loading sign for a long time. 

I have a work phone on the Telus network and it gets perfect LTE reception at the same spot. Please Fido, could you look into this issue? I have called you guys and you have sent some sort of a network refresh to my phone but it did not help.

I am using iPhone 6 on iOS 10.2.1.

 

Thank you

 

 

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Former Moderator FidoAmanda
Former Moderator

Re: Fido reception very poor in First Canadian Place in downtown Toronto

Hey The_Marked!

 

Welcome to the Community!

 

I'm sad to see that you've been having difficulties with your network connection. We definitely don't want to see you go! 

 

Are you experiencing difficulties with your data speeds everywhere or is this only happening in specific locations? Are you connected to LTE or 3G when this is happening? Does the same thing happen when you put your SIM card in another phone?

 

In the areas where you are losing connection, are these areas underground? It's important to remember that we're not able to guarantee any service indoors or underground as there are many factors, including building materials, that can interfere with the signal/



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I'm a Participant Level 2 The_Marked
I'm a Participant Level 2

Re: Fido reception very poor in First Canadian Place in downtown Toronto

Hi Amanda. I'm getting fat slower speeds all around (above ground and below). I'm getting poor/no service below ground. I don't have another phone to test my sim card in, but when I put my public mobile sim card in my phone all of these problems go away. It's not the phone.

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Moderator
Moderator

Re: Fido reception very poor in First Canadian Place in downtown Toronto

Thanks for clarifying @The_Marked .

 

Are you using LTE or 3G ? When you mention having slower speeds, what exactly are we talking about? Did you run a speed test? As for below ground, what places are you referring to? 

 

Also, did you ever flag it through our Network Aid tool on the App? 

 

 



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Former Moderator FidoPamela
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Re: Fido reception very poor in First Canadian Place in downtown Toronto

Hey @The_Marked

 

Are you still experiencing issues with the reception? 

 

Let us know, we're here for you Smiley 



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I'm a Participant Level 1 dwong80
I'm a Participant Level 1

Re: Fido reception very poor in First Canadian Place in downtown Toronto

I'm located at downtown Toronto and I have the same issue with reception .i used to be on Telus and got amazing reception in the building (Samsung S7) . Since switching Fido SIM cards and services my cell reception has been poor even though it say that I have 3 bars of service  

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Former Moderator FidoFrancois
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Re: Fido reception very poor in First Canadian Place in downtown Toronto

Hi @dwong80. Welcome to the community. Smiley 

 

We edited your post to remove your personal information. 

 

We'll be sending you a PM to have a closer look. Talk to you soon. 

 

 



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