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Fido reception very poor in First Canadian Place in downtown Toronto

saru
I'm a participant level 3
I'm a participant level 3

Hello,

I work at 100 King St W on the 50th floor beside a window. The Fido reception here is very poor and I can hardly use my phone for 8 hours a day. I barely get 1 bar in 3G and LTE and whenever I get a call, most often in drops in under a minute. Using data is almost impossible. Webpages and apps keeps showing the loading sign for a long time. 

I have a work phone on the Telus network and it gets perfect LTE reception at the same spot. Please Fido, could you look into this issue? I have called you guys and you have sent some sort of a network refresh to my phone but it did not help.

I am using iPhone 6 on iOS 10.2.1.

 

Thank you

 

 

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