Hello again,
Thank you for the additional information. That does clear up that query.
Unfortunately, your issue with Fido still stands. I understand you received the email regarding suspension due to non-payment. While I also understand you have already attempted to contact them numerous times, I would be hesitant to ignore those notifications once the service is suspended. I think it would still be in your best interest to contact customer service to resolve the issue. I don't know why there are Fido services under your name. It's possible the line was opened in error or fraudulently opened. In any case, disregarding the issue could likely affect your credit as the debt would eventually get passed onto a collections agency. The issue would not just disappear once the services are suspended.
If the services were opened fraudulently, you would need to contact their Validation team to get the issue sorted. It could have been their number you were given when you first were able to actually contact customer service.
As mentioned in my reply to your other thread, these forums are community-driven and not intended as a venue for customer services. However, I should have said that they were no longer intended as a venue for customer services. While there was a time customers could receive account assistance via PM here in the community, that option had not been available for a number of years now. Unfortunately, they have also appeared to have removed their social media customer service avenues. I do not know why those options are no longer available, however, it's possible they proved to be more problematic than beneficial.
Hope this helps 😀
Cheers
Hello again,
@DUNCANMATHESON wrote:
....I called. It was a virtual assistant, the same computer voice that has been giving me grief sine the start. So they are officially just playing with me now. ...
I understand their new system can be frustrating to connect with someone. However, I'm not sure they are intentionally playing with you.
As mentioned, you would likely need to contact their Validation team to sort your issue. I do not know whether the number they gave you was indeed for the Validation team. I also do not know whether the Virtual assistant (though with the same voice) offers the same options as the other customer service lines. However, what I do know is that when I did have to contact the Validation team in the past, I was never connected directly to a Validation team representative. I had always needed to leave a voicemail message for the team and they would return my call at some point. Was there an option to receive a call-back for that team?
I'm not suggesting their new system does not have its issues. However, it's possible contacting the proper team to investigate your matter would still involve connecting to a (different) Virtual Assistant system.
Hope this helps 😀
Cheers
Hello DUNCANMATHESON,
Based on your other post here, could you please clarify whether you are using a Rogers SIM or Bell SIM card? Had you received a SIM card from Bell? You had previously noted that you had not switched the SIM cards:
@DUNCANMATHESON wrote:
... I saw that what they sent didn't match what the sales person on the phone offered, I deccided not to, so never switched the sim cards...
I understand that Rogers has stated that you no longer have an account with them. However, if you are still using your old Rogers SIM card (ie did not switched SIMs), it's possible the service was transferred to Fido (same network). If you are still using your old Rogers SIM card, it would not be possible for the services to be with Bell (different network).
You also note that you did not change your phone number. Had you requested Bell port your number over to their service? The porting process would have involved replying to a porting verification text prior to the number actually getting ported to their network. If your number had not been ported to Bell, any services you are currently able to use would be on the Rogers network (Rogers or Fido).
@DUNCANMATHESON wrote:
...Did Bell simply turn over my account to them, with no notice before or after? ...
Again, no. Bell would not have turned over your account to Fido since they are completely different networks.
I also understand this does not help your situation. However, clarification could help when you do actually are able to discuss your situation with customer service. I further understand someone had provided another contact phone number with a virtual assistant. Had you arranged a call-back through that new number? It could be for a department which is different from the general support number. Unfortunately, as far as I am aware, the only option to contact customer service is through their new system.
Hope this helps 😀
Cheers
