Fido account transfered to another vendor fraudulently

[dl35390]

got a text from Fido tonight that they had received a request to transfer my account to another vendor.  did not have time to deny the request before it was all done.   In the meantime the fraudulent party used "their " new phone number to highjack my Paypal account, change all parameters and go on a shopping spree.

I just cannot understand how: Fido can do this   and furthermore that no one is available to be reached outside of business hours .

[FidoAnthonyZ]

Hello @dl35390,

Welcome to the community!

In order to look into this, contact us using these methods. 

[dl35390]

thanks Fidoanthonyz.  getting to the  account is not the issue.  the issue is that the account has been cancelled without my permission , approval, signature,....makes no sense to me.  then cannot do anything about it until "the business hours"

[FidoAnthonyZ]

If the account has been cancelled, we'll need to get into your account to try and fix this.

I'll be sending you a PM so we can get started.