Fido Roam is a deceiving.
I was recently out of the country for a month. I used my phone 7 times on 7 different days to check voicemail, or answer a 1 min call, or send 1 text message. Each of instances automatically activated Fido Roam, which triggered a $12 charge per day totalling $84!
$12 to check my own voicemail once! It’s ridiculous.
The website says says in order to activate Fido Roam you need to turn on data roaming... the whole time I was away data roaming was turned off.
This Fido Roam shouldn’t be the default setting. You should have to opt in to this option.
My previous out of country experience with Fido I was charged standard per min rates, $3 / min, I just assumed it would be the same this time.
Customer service has been poor, phone agents have had contradictory advice and understanding of how Fido Roam works. I’m switching to another carrier.
Very disappointing.
