I referred a friend a few months ago and it was successfully granted on June 15, 2023. My friend already got her referral credit last and it was reflected in her billing statement. However, to my surprise, mine was still missing for some reason. I already contacted the Fido hotline but they cannot help because it's already out of their scope. They were just instructing me to send an inquiry to the Fido Refer-a-Friend team which I already did twice. They just helped me create an escalation ticket but there's still nothing happening
It has been more than a month since I sent an inquiry to the Fido Refer-a-Friend team and I regularly check the status with them. They are just sending a templated email without a specific context.
Hopefully, this gets resolved because this is really frustrating. You guys are actively charging us for the bills but not really considering the referral credit program you initiated
Hey @eugene19,
We'll be happy to take another look at your account by writing to us a via private message on our social networks (Facebook, Twitter, or Instagram).
Hope to talk to you soon.
Hey @eugene19! Feel free to contact us through one of our servicing channels so we can access your account and verify the status of your ticket.
