I requested a callback scheduled for 10:30 AM, Saturday 19/04/2025. I spoke with an agent Sherab, who was helpful and made effort to address my concerns.
However, when he could not complete my other request for a promised service fee and shipping waiver for the additional lines that I just requested, he transferred my call to a Manager in Windsor, ON office to address service and shipping charges. I would assume that this manager may be your sister company trained. I stand to be corrected. This is the worst service that I have received from FIDO.
If I had no devices attached to my lines I would have ported out of FIDO today!
The Manager offered a $50 discount, but I reminded him of the promised bill adjustments at the point I made the call for the lines and device. When I asked to return the device, he was quick to requested a label. This is not the way I have been trained to resolve clients or students concerns. This is not the FIDO I proudly recommend, where agents ask, "What can I do to change your mind?"
