Extras in unlimited text messaging

[tamdon]

Hi,

Does anybody know what "Extras" means in my unlimited text messaging plan? Thanks.

[tamdon]

Hi there @tamdon

Great question by the way 😃

There's a few more reasons that could explain messages, being included in the "Extra" section. 

This could also include: 

- messages sent while roaming outside of the Fido network

- messages related to FidoRoam, or PPU charges while roaming

- Third Party services (short codes, etc.) 

The details will be listed on the bill once it's printed, that's for sure!

[KAPABLE-K]

It could be that you sent text messages to a home phone.

[tamdon]

Thanks for the quick reply KAPABLE-K.

Do you know if I will be charged for that? How do we know if a number is a landline?

[KAPABLE-K]

If it is that then yes you will be charged I believe its 25cents for each text.

There is no way of telling if a number is a cell or land line its up to you to find out from the person you are contacting.

Edit: I actually found a website that can tell check it out here.

[tamdon]

Thank you very much.

I'll have to call CS to discuss with them. It's my daughter's line and she just got the phone over a week ago and was so excited to try it, and I did not know about the no-landline texting policy to warn her. Many thanks.

[FidoCatherine · Accepted solution]

Hi there @tamdon

Great question by the way 😃

There's a few more reasons that could explain messages, being included in the "Extra" section. 

This could also include: 

- messages sent while roaming outside of the Fido network

- messages related to FidoRoam, or PPU charges while roaming

- Third Party services (short codes, etc.) 

The details will be listed on the bill once it's printed, that's for sure!

[laurentmathurin]

Hi also have charges somethimes related to text home line. Is there a way to remove this option from my account?

[FidoTerry]

Hey @laurentmathurin

You can block the text-to-home feature by sending an Email to support@telemessage.com

Indicate which landline number to block from receiving Text to Home messages.Text messages to this number will be blocked within 2 business days.

Or

Indicate that you wish to block all Text to Home messages from your Fido phone number.

All Text to Home messages will be blocked within 2 business days.

Hope this helps!