I have been wrongly charged for international usage as the same was not mentioned in the agreement that calls made to USA are not covered in free 1000 international calls and it was not informed to us by the sales agent too. I have taken two connections on 07th Sep, 2019 from one of the distributor store located in Square One shopping Centre. I took the mobile plan worth of CAD 55 monthly for each connection and I was also told that both of us will get 1000 international call each. However, it was never told to us that these international calls are limited to few countries and it doesn't include calls to USA.
Further, it was also not mentioned in the agreement which we have received from FIDO regarding my connection that international usage is limited to few countries and we only get to know about it when we checked our recent bill. Unaware of this fact that calls made to USA is chargeable, we have made several calls and consequently, an amount of CAD 91.3 + HST has been levied in my recent generated bill & payable on Nov 03, 2019. If we have been told about it earlier, we would never made these calls or have taken other plan for it.
We have already contacted FIDO customer care executive and made a request for the reversal of these charges as we were not informed about the calls to USA will not considered in Free 1000 International Calls and are chargeable separately. It was not mentioned in the agreement as well. However, the executive said it is not in their control and only the store keeper can give you credit for their lapses while selling a FIDO product.
Whose going to pay this 91 CAD + taxes bill, we are at no fault and why the terms aren't clear about what is included and what's not. If your agents and ur agreement is silent about the terms then who's responsible for that. I need appropriate action on this issue. We felt cheated and need your assistance in resolving this matter and take it to concerned authority who can actually take some action on it.
