Didn't receive my verification code

[honzafx]

Hello, I need to talk to a specialist as I don't receive a verification code so I can't operate my bank account. But I really need this to happen. Please, contact me asap. Thank you, Jan.

[honzafx]

Can you check out the plan of **********? I have decreased my plan in the beginning of 2025 as I am located in Europe at this time. before decreasing my plan, I was able to do transactions on my bank account. I asked one of your colleague to decrease the plan as much as possible. My only requirement was to be able to receive verification codes to operate my bank account. Unfortunately it does not work. Can you fix that, please? I can schedule a callback, does it going to work from Europe? We can use Whatsapp or whatever. Thank you, Jan

[Cawtau]

Hello Honzafx,

Welcome to the community!

  Thank you for the additional information. However, you should note these forums are community-driven and not intended as a venue for customer services. We do not have access to customers' accounts nor would we know the details of your particular situation.

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@honzafx wrote:

.... to decrease the plan as much as possible. My only requirement was to be able to receive verification codes to operate my bank account...

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  I understand you had changed your plan to decrease it as much as possible while being able to receive verification codes. However, had you specified that you needed to receive those codes while abroad? Fido's Basic plans would have allowed to you receive those verifcation codes while in Canada. Unfortunately, though, I don't believe those plans do not allow for roaming. If you have a Basic plan, that could explain why you are not able to use services abroad (including receiving SMS).

   If you would like to go over your options, you would need to contact customer service. I understand you are currently outside of Canada. They do provide a number to call From Abroad. Calling that number from overseas would not incur roaming charges when called from your Fido SIM (see here). That said, if you do have a Basic plan, you would likely not be able to use your Fido SIM to call them. Alternatively, customers should also be able to call that number collect from a landline. Unfortunately, they do not offer customer service through email or WhatsApp. In addition, they also appear to have removed their customer service via social media options.

Hope this helps 😀

Cheers

[FidoRania]

Hey @honzafx, 

That's weird, you're definitely supposed to receive those verification codes. 

Please give us a call and schedule a callback with our virtual assistant. An agent will be able to help you.